Automate the Repeatable
One of the best uses of office computer systems is the automation of repeatable processes. If an order is invoiced, closed and emailed to a customer, that process can be automated to one single step.

When data needs to be shared among multiple locations, the data could be stored in the cloud. If some software or business functions can be supported using Software as a Service such as Salesforce.com, the CRM functions should be moved to the cloud.

Many SMBE's do not consider an adequate Disaster Recovery Plan. Engaging cloud services to support the DRP process, the transfer to a hot site and the relocation of office functions can be completed with a checklist and some discipline.

Staffing, skills development and skills retention are often a major hurdle for a SMBE's ongoing operations and throughout a transformation. Loyalty requires that employees who can not make the transition are found new duties. Productivity requires that best people available for a roll fill the roll. Profitability requires a merger of both.

The key to a successful productivity recovery project centers on a few tenants; increased productivity and throughput means increased profits per hours worked, maintaining the existing staffing levels, metrics tracking the hourly costs (workspace, salary, taxes, benefits, material, overhead) per product produced. Finally, new sales must be developed to fully utilize the new capacity, productivity and efficiency levels.

Options and Alternatives
It is important to the goals of all parties that everyone spends time upfront establishing the measures for success. How long do we have to work on the problem? Who is available and how often? Is there a project budget and if not, can we make one? Can an effective change management process and budget be established? Metrics and reports are to be focused and precise.

We are transparent. If your budget simply can not afford the type of transformation you desire, we'll present options. Many times, a hybrid solutions with the cloud, an incremental implementation, or leasing services from a trading partner may be the solution. The solution may also be to do nothing dramatic and just reorganize what your firm is doing. It makes no sense to offer up a Rolls Royce solution on a Ford Pinto budget.